Proudly serving the Wausau area since 2011
300 N. Third Street, Suite 401
Wausau, WI 54403

715-218-5240

Community Soul Yoga's Policies 


At Community Soul Yoga we strive to provide our students and community with not only exceptional teaching and instruction but high standards in customer service and business management. We feel that this will nourish the longevity of Community Soul Yoga and the integrity of our services and programs. We have a responsibility to contribute not only to our student community but the Wausau community at-large. In order to achieve our goals, we are committed to growth and integrity.

SCHEDULING POLICIES

Weekly class reservations and scheduling: If a student reserves a class online using our online scheduler, we will hold their space until 5 minutes before class begins. If the student does not show, their space will become available to drop-in students. If students make reservations and do not show for class, they will not be charged for the class. It is not necessary to contact us if you need to cancel but it’s helpful.


ACCOUNTING POLICIES

Payment for yoga is always due at the time service is rendered. All packages are non-refundable and non-transferable. We will not give refunds for classes taken or partially taken.


EXPIRATIONS

We believe in fairness with expirations at Community Soul Yoga. Our 5 and 10 class passes expire within one year of purchase.


FREEZING, HOLDING, OR TRANSFERRING PACKAGES

We do not extend “freezes” for packages unless the circumstances are dire, as in extreme illness or injury. We will allow students to put their monthly unlimited automatic payment plans on hold for as much as 30 days each year. We are sorry but memberships may not be extended or put on hold more than once per year to accommodate business travel or vacation dates.

MONTHLY AUTO PAYMENT

All Unlimited Month Recurring Billing contracts require a 3 month commitment. The monthly auto draft package will draft from your credit card or ACH checking account every four weeks. For example, if you purchased it on the 1st, it will draft on the 1st of each month thereafter. There is a 3-month commitment, and this contract is auto-renewing. 

To cancel your bank draft membership, you must give Community Soul Yoga a 30-day written notice by writing us a letter. Letters can be addressed to: 

Community Soul Yoga
Attn: Membership
300 N. 3rd Street
Wausau, WI 54401

Should you need to cancel your membership before your 1st three months is complete, you will be subject to a $50 fee. 

If you need to cancel your membership immediately without a 30-day written email request, you will be subject to a $75 fee.




Private Yoga Session Policies

  • Pre-payment of private yoga sessions is required. All payments are to be made to Community Soul Yoga.
  • 24-hour notice is required for the cancellation of private lessons. Private Sessions must be cancelled 24 hours in advance or student will be charged for the full rate of the session.
  • Group, off-site and event private lessons are all available.
  • There may be different lesson fees for specific instructors. Please consult studio for prices.



WORKSHOPS

Community Soul Yoga does not issue refunds for workshop cancellations. We can issue a studio credit* toward future workshops (not toward regular classes) only if we are notified of the cancellation before the workshop takes place. *We cannot issue refunds or credits for workshops conducted by guest teachers.


CANCELLATIONS

Community Soul Yoga reserves the right to cancel or change the date of a class, workshop or retreat at any time. We will do our very best to notify all students by email, website posting, online scheduler announcement bar, Facebook and Twitter postings and by verbal announcements as soon as we have made the decision.


INCLEMENT WEATHER CANCELLATIONS

On some occasions it becomes necessary to close the studio due to inclement weather. Please consult the website, Facebook and Instagram, and Mind Body online scheduler announcement bar for weather cancellations.


INSTRUCTOR REQUIREMENTS

All instructors will either hold, at minimum, an RYT-200 (Registered Yoga Teaching Certificate), the equivalent in training hours/standards, or be in the process of attaining certification. All instructors work as independent contractors and are required to hold their own liability insurance. 


YOUNG STUDENT POLICY

If you would like to bring your child to a regular yoga class with you, he/she must be at least 13 years old and you must follow the following criteria:

  • You must sign a separate consent form for each child.
  • Please place your mat next to your child’s.
  • It is the parent’s/guardian’s responsibility to watch over their child to ensure that they do not injure themselves or disrupt the class. If the instructor feels as if he/she can align them and they don’t mind, then the instructor will do so, but the poses in a regular yoga class are focused on students age 16 and older.
  • If your child becomes a distraction to the class or teacher, the instructor reserves the right to ask you to quietly leave, expecting your full understanding and willingness to comply. If that ends up being the case, we will refund your money.If you need to leave the class for any reason, say to use the restroom or answer a phone call, you must bring your child with you. We do not allow students under the age of 16 in our regular classes without a parent or accompanying adult and will not be responsible for any person that age.
  • Children are not allowed to wait in the studio space while a parent, guardian, or caregiver is attending class at Community Soul Yoga. 

Any exceptions to these policies must be addressed with the teacher or management prior to class. Persons under 12 years of age may not sit in the reception area while the parent or guardian attends a yoga class or workshop.


STUDIO MAXIMUM CAPACITY POLICY

Community Soul Yoga is designed to be a small, neighborhood studio. Because of this, there is a limit to how many bodies can comfortably fit per class (28 students in the studio). Registering online is recommended to save a spot in class.

If you are having trouble with the system, please contact Kirsten directly at 715-218-5240.


LOST ITEMS POLICY

Community Soul Yoga will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables into the studio. The studio provides a Lost and Found box for items students may leave behind. After two weeks without claim, these items, including yoga mats, will be donated or disposed of.

There are NO PETS allowed at the studio under any circumstances. Thank you.


We thank you for honoring our studio policies!
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